In almost every initial phone consultation with potential clients, the name Lexington Law comes up. Many people have tried their credit repair without success. I’ve done extensive research on this company and their business practices over the years and this posting from a former Lexington Law employee only validates my position.
Read for yourself:
I worked at Lexington Law full-time (Less than a year)
Massage chairs,and knowledge of credit repair that you can find on credit karma for FREE
I honestly do not know where to start. I worked at this company for a total of 6 months, as case setup(little over 4 months) everything was fine then, a little redundant but bearable. I’ve noticed the other department who now is “client loyalty” were miserable… back to back calls, frustration, emotions rising employees quitting. At that point I never knew why until they slowly started to push us in that direction with a 25 cent raise which in my opinion along with many others is in no way shape or form acceptable, and here’s why:
-The intial process is for clients to go through progrexion who is essentially the company who markets for lexington, now these people state to the clients that with our service they’re guaranteed personal loans,homes,better rate credit cards,and improved credit scores just for a sales pitch. (In other words lies)
-they say that an attorney will review your case but there’s only about 20 for 500,000 clients (ask yourself how that works)
-for first fee “for the work completed” the person is paying $14 just to pull a credit report from transunion which in some cases doesn’t work or the client has a clean record there’s that down the drain
-the next fee of $99.95 which they can push out up to 15 days is the processing fee or according to lexington the fee “for work already completed” which is letters we send out to credit unions and creditors IF there aren’t any complications
-now that fee is reoccurring on a monthly bases and remember no results are grarunteed so clients could possibly be paying for months with no rrluts at all and in some cases not even send out letters at all unless the client is constantly calling in for a case review
-next step in the service is to send out escalation letters if the actual first letters don’t work for any reason but that’s only used if a client sees no progress (or wants to cancel,then it’s used as a bribe) but of course even that’s not a guarantee
-mind you a lot of clients already don’t have the available funds to purchase necessities or keep up with bills so now I bring to you a Stat you’re suppose to follow as the “paralegal” (what a joke) “CANCEL/SAVES” this is when a clue t would like to cancel for any reason and of course you want to “save” them from doing so by taking money from their pocket
-this is when we really WORK we offer more letters to send out, discounts,then tell them about or full feature of the website, credit repair,how to apply for cards,what else they can possibly do to increase their score…the whole 9 yards if you will although that should’ve been offered from the get go.
-if they still decline eve for the reason that themhisellhehehat here’s sincerely have no money we charge them the final invoice for once again “work already completed” whether we did or not and if you weren’t able to pay a few months expect a late fee and invoice for previous months, so they go from just wanting to cacel to having to pay up to or more than $300
Now is this fair? absolutely not but if you’re just looking for a paycheck and steal money for the bug man then by all means go for it….but I along with others left for the sake of morals and ethics …..I’m missing a few important points here but this is definitely something to think about.